Return Policy for Online Purchases
Unworn footwear purchased at kodiakboots.com can be returned for full credit within 30 days from the date of purchase. Returns will not be accepted after the 30 day period. Please use the Return Product form below to send your product back for credit. The product must be returned in the original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.
For purchases made at a retail location, please refer to our Return Policy for Retail Purchases.
Did you order the wrong color or size? For faster service, please place your reorder online and return your unwanted product for a refund.
Kodiak is not responsible for return shipping charges unless the item is defective or damaged during shipping. Please allow 15 business days for returns processing to be completed - credit will be issued at that time. Credits are applied to the original payment method upon receipt and verification of your return.
- Print our Return Form and enclose with your shipment
- Please include your customer number and original order number
- Please indicate your reason for the return
- Please ship the item prepaid via a carrier of your choice to:
Kodiak - Terra USA Inc
c/o Returns Department
500 Nautica Way
Martinsville, VA 24112
Keep your tracking number in the unlikely event that your package is lost in transit. Kodiak is not responsible for any returned packages until received at our facility.