Frequently Asked Questions (FAQ)

ORDERING

SHIPPING

PAYMENT

YOUR ACCOUNT

ORDERING

Can I preorder items for delivery?

Pre-orders are only available on selected products that specifically indicate you are pre-ordering the product. In all other cases, we only accept orders on items that we have in stock at the time.

Can I change/cancel my order?

Our goal is to process and ship your order as quickly as possible to the address provided. You'll have up to an hour after your order is placed to change/cancel. Please contact one of our customer service representatives at 1-800-263-5903 (Monday to Friday, 8:30 a.m. to 5 p.m. ET, excluding Canadian holidays) or customerservice@kodiakboots.com. Ensure you have your order number when calling.

Do you offer gift wrapping options?

We don't currently offer gift wrapping for orders on our website.

Can I return items to a store?

Items purchased online must be returned using our returns process. If you purchased your boots in a store, you must return them to that store.



SHIPPING

Can I ship to International/APO/FPO Addresses?

Items purchased on Kodiakboots.com can ony be shipped to addresses in the United States. Due to carrier restrictions, shipping isn't available to APO, FPO, and P.O. boxes.

How long will it take my order to arrive?

Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). Your order is shipped upon order verification and credit approval. Please allow 7 to 10 business days for delivery, depending on location.

Will I be notified when my order ships?

When your order ships, you'll receive an email confirmation with the tracking information you'll need.

Where do I track my order?

Use our Order Tracking page to see the status of your order. If you don't have a kodiakboots.com account, make sure your order number, as well as the email address and billing postal code entered at the time you placed your order.



PAYMENT

Which payment methods do you accept?

We accept the following payment methods at this time:

  • MasterCard
  • Visa
  • PayPal

Why doesn't my promo code work?

On the shopping cart page, make sure to click the "Have a Promo Code" link to enter your promotion code. They can be entered exactly as they appear in the space provided.

Promo codes are case sensitive.

If your discount qualifies, it will display in the payment summary. If the problem continues, please check the terms and conditions of the code or give us a call a 1-800-263-5903.

*Note that most promotions require specific products to be included in your cart.

Why is my address not being accepted?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call our Customer Service at 1-800-263-5903.

How is sales tax calculated?

Some states charge sales tax on the things you buy, and some charge tax on shipping. We follow the rules implemented by each individual state.

Where sales tax is applicable, it will appear on your online order form and on the invoice included with your order. State sales tax may be added to all orders shipped to: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Missouri, Minnesota, Nebraska, North Carolina, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin.

Can I cancel my order?

Our goal is to process and ship your order as quickly as possible to the address provided. You'll have up to an hour after your order is placed to cancel. To cancel, please contact one of our customer service representatives at 1-800-263-5903 (Monday to Friday, 8:30 a.m. to 5 p.m. ET, excluding Canadian holidays) or customerservice@kodiakboots.com. Ensure you have your order number when calling.



YOUR ACCOUNT

How do I sign in?

Go to our Log in page to access your account or to create a kodiakboots.com account.

How do I update my account and address?

Go to our Log in page and enter your email address and password. Click the "Addresses" link to add or change any saved addresses.

How do I update my payment information?

Go to our Log in page and enter your email address and password. Click the "Payment Settings" link to add or change any saved payment methods.

How do I change/reset my password?

Go to our Log in page and enter your email address and password. Click the "Personal Data" link. On the resulting page, you can update your email address, name and change your password.