Frequently Asked Questions (FAQ)

• Can I return items to a store?
• I'm past 60 days since I order. Can I return my boots?
• You no longer ship to the US; will my previous order still arrive? 

ORDERING

Can I return items to a store?

Items purchased online must be returned using our returns process. If you purchased your boots in a store, you must return them to that store.

I'm past 60 days since I order. Can I return my boots?

Products cannot be returned after 30 days from the date of purchase. Kodiak products are warranted to be free of defects in material and workmanship for 6 months from date of purchase. For more information, please visit our Warranty Information page.

You no longer ship to the US; will my previous order still arrive? 

Yes, orders placed prior to August 20, 2026 will still be fulfilled. If you have any additional questions regarding your oder, please contact customerservice@wwof.ca with your confirmation number.

• Do you ship to the USA?
• Where do I track my order?
• How do I return my order?

SHIPPING & RETURNS

Do you ship to the USA?

At this time we only ship to Canada.

Where do I track my order?

Use our Order Tracking page to see the status of your order. If you don't have a kodiakboots.com account, make sure your order number, as well as the email address and billing postal code entered at the time you placed your order.

How do I return my order?

You should receive a pre-paid return label in the box with your shipment. Please fill in the reason for your return on your packing slip and include in the box and apply the return label to the outside of the box. Visit our Returns Information page for more information.

• Can I cancel my order?

PAYMENT

Can I cancel my order?

You'll not be able to cancel, change or modify orders placed after August 20, 2026. Please contact one of our customer service representatives at 1-833-568-9557 (Monday to Friday, 7 a.m. to 5 p.m. CST, excluding US holidays) or customerservice@kodiakboots.com. Ensure you have your order number when calling.

• How do I sign in?
• How do I update my address information?
• How do I change/reset my password?

YOUR ACCOUNT

How do I sign in?

Go to our Log in page to access your account or to create a kodiakboots.com account.

How do I update my account and address?

Go to our Log in page and enter your email address and password. Click the "Address Book" link to add or change any saved addresses.

How do I change/reset my password?

Go to our Log in page and enter your email address and password. Click the "Account Overview" link. On the resulting page, you can update your email address, name and change your password.